Support & FAQ
Find answers to common questions or get in touch with our team.
Frequently Asked Questions
AccessPoint is the ATIP and FOI request management platform designed for government. It runs inside your Microsoft 365 and Azure tenant, handling the entire request lifecycle from intake to final response — without the cost, complexity, or data sovereignty concerns of legacy software.
AccessPoint installs directly into your existing Microsoft 365 tenant. Basic deployment can be completed in minutes. Full configuration with jurisdiction-specific settings can be imported within minutes, and customized settings and team onboarding are typically done within days.
AccessPoint does not have any direct dependencies on Microsoft 365 licensing tiers. It runs as a web part hosted on a SharePoint page or as a Microsoft Teams app, so any user with access to SharePoint or Teams can use it.
No. AccessPoint runs entirely within your Microsoft 365 and Azure tenant. Your data stays in SharePoint Online and Azure storage — no external infrastructure, no third-party databases, no additional servers to manage.
AccessPoint comes pre-configured for Canadian ATIP (federal and provincial), US FOIA, EU GDPR, UK FOI, and Australian FOI. Additional jurisdictions can be configured by your administrator through the built-in settings. For organizations that want hands-on guidance, our consulting team is available to help.
Yes! We offer comprehensive training programs for Access Officers, Custodians, and Administrators. Training is available on-site, remotely, or as self-paced materials. Visit our Training page for details.
You can reach our support team through the Contact page. We also provide comprehensive documentation and self-service resources.
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